GLPI operations dashboard

A large technical-support team’s numbers, live and in a single view.

Data and dashboards Municipalidad de San Miguel

Dark dashboard with indicators, daily curves and rankings by agent and category. — Illustrative recreation with fictional data.

What it is

A large support team needs to know, without building reports, how many requests there are, who solves them and what causes them. This dashboard reads GLPI’s database directly and shows it in Grafana.

What it does

Pending, new, resolved and closed tickets, with their daily pace.
Tickets resolved by agent and by category.
Up-to-the-moment data, with a direct database connection.

What I did

I built a dashboard that updates itself, with a direct connection to GLPI’s database.
I put in plain sight what a large support team needs to know every day: backlog, resolution pace, who solves and what causes it.
I designed the indicators and queries so it can be read at a glance.