LC Cheycron Blaine
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Archive /2010 /Historical

IT Aider

A web system for incidents and assets for support teams.

Design and development
Panel with totals, toner stock and pending tickets. Recreation
Illustrative recreation with fictional data: the original system is no longer online.

What it is

A single place to log incidents, track stock and equipment, and keep the customer informed. One of the first complete systems I built.

What it does

  • Incident logging and follow-up.
  • Asset and stock management.
  • Communication with customers.

What I did

  • It was one of the first complete systems I built, end to end.
  • I brought incidents, assets and customer communication into a single place for support teams.
  • I designed and developed all of it: from the data model to the screen.